Babson Case Number: BAB076 | Length: 17 Pages

Abstract

This case is appropriate for use in undergraduate, graduate, and executive courses in MIS and operations.

The case introduces the efforts and challenges facing the team leaders trying to redesign the structure of Travelers’ bonding risk assessment process. While the conversion to an electronic system and central paperless knowledge system promised to deliver faster, more efficient, and more accurate service, the protagonist and the team he leads face considerable hurdles in getting the project approved and implemented.